At a glance
How to request account deletion
- Email sw@ilonnatiinnovations.com from the email address registered on your account, with the subject "Account deletion request". The button below opens a ready-made email.
- Include your full name and, if you belong to one, your organization name. Tell us if you would like a copy of your data first.
- Within 3 business days we reply to your registered email address to confirm the request came from you. If you write from a different address, we will ask you to confirm from the registered one.
- We delete your account within 30 days of your request and email you a confirmation when it is done.
Can't send email? Ask an authorized representative to write on your behalf (see Your rights), or contact our Grievance Officer using the details under Contact.
Before you delete
- Deletion is permanent. We cannot restore a deleted account or its personal data.
- Sole owner of an organization with devices? Add another owner or transfer ownership first, so the organization's water infrastructure is not left with no one able to manage it. We will help you do this when you contact us.
- Account created by your employer or organization? Your organization's administrator can also remove your access. Deleting your account removes your personal data, but not the organization's own records.
- Want a copy of your data? Ask in your email. We will send it in a common, machine-readable format before deleting anything.
What is deleted
Everything that identifies you personally is permanently erased:
- Profile: your name, email address, and phone number.
- Sign-in and security: your password, two-factor (MFA) secrets, your Google sign-in link, and every active session, refresh token, one-time code, and password-reset link. You are signed out on all devices immediately.
- Notifications: your push-notification tokens for every phone and browser, and your email/SMS alert preferences. You stop receiving all alerts.
- Access: your membership of every organization, team, and shared-device group, and all permissions granted to you.
What is kept, and for how long
Some records are not personal to you, or the law requires us to keep them. None of them carry your name, email, or phone number after deletion.
| Data | Why it is kept | How long |
|---|---|---|
Organization devices & sensor dataDevices, sensor readings, alarms and reports | They belong to your organization, not to you personally. We process them on the organization's behalf. | Detailed readings: 24 monthsMonthly totals: 7 yearsDeleted sooner if the organization asks. |
Security & audit logsFor example, a valve command you sent | Safety and accountability for physical water infrastructure. Linked only to an anonymous ID. | Up to 7 years |
Invoices & billing recordsBilling contacts only | Required by Indian tax and company law. | 8 yearsFrom the end of the financial year. |
Encrypted backupsDisaster-recovery copies of the database | Backups rotate automatically and are never used to restore a deleted account. | Max. 30 daysAfter your account is deleted. |
Crash reports & usage analyticsGoogle Firebase | App stability and performance. Linked to a random app-install ID, never to your name or email. | Crash reports: 90 daysAnalytics: up to 14 monthsBoth expire automatically. |
Record of your deletion requestDate, outcome and anonymous ID only | Proof that we handled your request as the law requires. | 3 years |
We never sell your personal data, and we do not use it for advertising.
After deletion
- On your phone: uninstall the app to remove anything stored locally (saved sign-in and display settings).
- Google sign-in: optionally remove the app in your Google Account → Third-party connections.
- Purchases: the app has no in-app purchases or app-store subscriptions, so there is nothing to cancel in Google Play or the App Store.
- Coming back: you can register again with the same email address. The new account starts empty.
Your rights and our timelines
You have the right to have your personal data erased. We apply the same 30-day standard to everyone, which meets or beats each of these laws:
| Where you live | Law | Legal deadline | Our commitment |
|---|---|---|---|
| India | Digital Personal Data Protection Act, 2023 & DPDP Rules, 2025 | Within 90 days | ✓ 30 days |
| EU, EEA & UK | GDPR / UK GDPR, Article 17 | 1 month (up to 3 for complex requests) | ✓ 30 days |
| California, USA | CCPA / CPRA | Confirm in 10 business days, complete in 45 days | ✓ 30 days |
| Everywhere else | Applicable local law | Varies | ✓ 30 days |
- If a request is unusually complex, we tell you why within 30 days. We never take longer than the law allows.
- An authorized representative, or a nominee under India's DPDP Act, may request deletion for you, with written proof of authority.
- We will not treat you differently for exercising any of these rights.
- You can also ask us to access or correct your data. See our Privacy Notice.
Frequently asked questions
Does uninstalling the app delete my account?
No. Uninstalling only removes the app and its locally stored data from your phone. Your account stays active until you request deletion using the steps on this page.
Do I need to sign in or reinstall the app to delete my account?
No. Send an email from your registered address to sw@ilonnatiinnovations.com. No sign-in, app, or phone call is needed.
How long does it take?
We confirm receipt within 3 business days and complete the deletion within 30 days of your request. You receive an email when it is done.
Does it cost anything?
No. Account deletion is always free of charge.
Can I cancel my request?
Yes, any time before deletion is completed. Reply to our confirmation email. After deletion is completed it cannot be undone.
Can I use the same email address again later?
Yes. After deletion the address is released and you can register again, but the new account starts empty. Deleted data cannot be restored.
I signed in with Google. Is that connection removed?
Yes, we delete the Google account link stored on our side. You can also remove the app's access in your Google Account under Security → Your connections to third-party apps & services.
Will my organization's devices stop working?
No. Devices, sensors and their data belong to your organization and keep working for its other members. Only your personal account and access are removed.
Are there subscriptions or in-app purchases to cancel?
The app has no in-app purchases or app-store subscriptions. Any service contract your organization holds with us is separate and is not affected by deleting your personal account.
Contact and complaints
- Deletion requests: sw@ilonnatiinnovations.com
- Grievance Officer / Data Protection Officer: Dr. RVRK Chalam, sw@ilonnatiinnovations.com
- Postal address: Ilonnati Innovations Private Limited, Plot No. 42 & 43, Smart Water IoT Tech Park, Phase II, HITEC City, Hyderabad, Telangana 500081, India
Not happy with how we handled your request? Contact the Grievance Officer first. You can also complain to the Data Protection Board of India, or to your local data protection authority if you live in the EU or UK.
App: ilonnati innovations Water IOT · Android package and iOS bundle ID: com.ilonnati.waterIOT
Developer: Ilonnati Innovations Private Limited
Last updated: 13 October 2026